SCAA launched its service recognition award as part of many initiatives to commemorate Tourism Week

Seywrap representatives being recognised for excellent service delivery

As commercial flights are making their return to our shores, the Seychelles International Airport was more lively for this year’s Tourism Week with several initiatives to commemorate the event during the last week of September.

As part of its support to tourism week, the Seychelles Civil Aviation Authority (SCAA) took this opportunity to launch its new Customer Service Award which gives recognition to airport business operators. The award celebrates the dedicated and consistent efforts of airport employees in delivering good customer service and to encourage more engagement with stakeholders as part of ongoing efforts to promote service quality at the airport, despite the pandemic.

During this event, the SCAA conveyed a special award to Seywrap who was a popular choice by the airport’s customer services. The operator that provides baggage wrapping service for travellers was described as being dedicated and customer friendly. Throughout the harsh pandemic period, their service remained uninterrupted, with no complaints recorded from passengers on their service delivery.

Seywrap representatives received their well-deserved award from SCAA’s representative Miss Lise Morel at the international concourse customer service desk last Friday afternoon.

Miss Morel congratulated Seywrap, for this achievement and for their excellent service delivery adding that ‘these attributes have contributed in their good customer service and the award presented is a recognition of these values which the authority is promoting through its service delivery program.”

During that week the Seychelles National Parks Authority’s team was also at the international concourse area to promote the sale of the coco-de-mer fruits. The coco-de-mer stall was on display for two days, whereby both locals and tourists got the chance to make a purchase and to learn more about the endemic fruit.

Coco de mer on saleAirport users visiting the SNPA stall at the international concourse area

 

Not far from the SNPA stall, local cartoonist Mr Peter Lalande was available to those who were willing to have their caricature sketch done on site.

SCAA’s housekeeping staff getting her caricature sketch done by local cartoonist Mr LalandeSCAA’s housekeeping staff getting her caricature sketch done by local cartoonist Mr Lalande

 

The SCAA band on the other hand was jamming some traditional instrumental Creole tunes to welcome passengers under the international terminal.

SCAA band performing at SIA to liven up the venue and welcome passengers for Tourism Week 2021SCAA Band performing at SIA to liven up the venue and welcome passengers for Tourism Week 2021

 

Over the week there were also other performances by local bands and dance groups organised by the Tourism Department.

This year’s celebration was a bit more upbeat compared to last year whereby most activities were low key.

 

About SCAA

The Seychelles Civil Aviation Authority (SCAA) was established under the Seychelles Civil Aviation Authority Act, 2005, as an administrative and financial body corporate to provide for the services, facilities and regulation of civil aviation activities in Seychelles, consistent and in accordance with national and international standards.

For more information, please visit: www.scaa.sc