Seychelles International Airport gets new information desk as facility keeps improving to enhance customer experience

Project to revamp the international passenger concourse area at the Seychelles International Airport is progressing smoothly.

Airport users may have noticed the newly branded information desk at the international passenger concourse area of the Seychelles International Airport, where customer service officers assist travellers and the public in general.

The desk is in a more strategic area, visible to all and spacious enough to cater for other stakeholders such as airlines that require a setting to assist their clients. This new branded facility is part and parcel of improvements being made as part of the concourse project to enhance passengers’ experience.

In recent years the Seychelles Civil Aviation Authority (SCAA) has recruited customer service officers to provide the necessary assistance and support to passengers and airport users when it comes to flight information, directions and any other queries or complaints about facilities and services. This new branded facility is part and parcel of improvements being made as part of the concourse project to enhance passengers’ experience.

These officers are now in a new corporate attire to give them a professional appearance as they attend to customers.

Airport users may have also noticed that the revamping of the international concourse is moving on well, whereby new tiles and ceilings have already been installed from the passageway opposite the sitting area where the Ex-Skychef restaurant used to be up to the new information desk area.

SCAA’s Project Manager Mr Marlon Santache said that the work is now moving to the bottom half of the Concourse where booths and self-service kiosks operated by Cable & Wireless, and Airtel are currently situated. These services will be temporarily relocated to avoid interruptions in their availability to customers.

Upon completion of this next phase, which is expected to take 9 weeks, the works will then move towards the check-in area and again this is to be undertaken in phases to minimize its impact on airport operations.

“There will be three phases in total at this area and each phase is to take about six weeks to complete. The check-in desks will remain available to serve passengers. However, queuing space will be limited due to hoardings that will be set up and from where the works can be carried out from within. Tiling works at spaces immediately in front of the check-in desks will be carried out mostly late at night and during no flight movements”, he said.

The project which kicked off in October last year is also in line with the authority’s plans to improve on the overall image of the international concourse, to match with the domestic terminal modern look is expected to be completed this year.

Customer Services Officers in their new attire at the newly branded information desk on the international concourse area.

Customer Services Officers in their new attire at the newly branded information desk on the international concourse area.